Return Policy
Last Updated: 15/11/2023
Welcome to First Arrival Ltd. Our Return Policy is designed to provide you with a clear understanding of the procedures for returning products purchased through our website. By making a purchase, you agree to comply with the terms outlined below.
1. Returns and Exchanges
We want you to be completely satisfied with your purchase from First Arrival Ltd. If, for any reason, you are not satisfied, you may return the item(s) for a refund or exchange, subject to the conditions stated in this policy.
2. Eligibility Criteria for Returns
To be eligible for a return, the item(s) must meet the following criteria:
The return request is made within 2 days of receiving the product.
The item(s) must be in its original, unused, and undamaged condition.
The product must be in its original packaging, including all tags and labels.
Products exempt from returns include gift cards, personalized items, and hygiene-sensitive products (unless defective).
3. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at firstbabyarrival@gmail.com to request a Return Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
Pack the item securely, including all original packaging and documentation.
Ship the item(s) to the address provided by our customer support team.
4. Refund and Exchange Process
Once we receive the returned item(s) and verify their eligibility, we will process the refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped once the return is processed.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, please contact our customer support team for assistance.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
7. Cancellation Policy
Orders may be cancelled within 24 hours of purchase. After this period, the order is considered confirmed and subject to our standard return policy.
8. Contact Us
If you have any questions or concerns regarding our Return Policy, please contact our customer support team at 44-7398892264.
9. Company Information
Registered Office Address: Holdsworth House Room 2 3rd Floor Left, 65-73 Staines Road, Hounslow, Middlesex, United Kingdom, TW3 3HW
Company Registration Number: 15236632
Date of Incorporation: 15/11/2023
Contact Email: firstbabyarrival@gmail.com
This Return Policy is effective as of the last updated date 15/11/2023, and is in accordance with the laws of the United Kingdom.